This Complaint Handling training online course will give businesses the edge over competing companies by teaching the difference between good and bad customer service as well as effectively handling complaints. Give your business the upper hand and avoid losing profits on complaints.
This Complaints Handling course will teach your staff complaint handling, whether that’s responding over the phone, social media, letters or from a review. They will also understand the primary reasons for complaints, how to respond appropriately to a range of situations, and become skilled in responding to a complaint appropriately. At the end of this course, learners will receive a CPD accredited Complaints Handling certificate.
The aim of this Handling Customer Complaints training course is to greater increase your knowledge of complaints and how to manage them, as well as the relevant legislation.
The key points covered in this course are:
- Reasons for complaints
- Responding
- Investigating
- Types of situation
- Complaints handling processes
