Almost 48% of people in the UK believe leadership to be the most important skill for managers to have. Understanding how to manage employees or colleagues, during situations of conflict or issues that may lead to workplace tension, is crucial to maintaining cohesion within your business.
Understanding how to prevent these situations is as important as being able to resolve them. With Managing People training, managers will be given the knowledge and skills to deal with workplace conflict and build a healthy environment for all to work in. Developing these people management skills in your managers will have a positive impact for employees and the business itself.
In fact, people become up to 12% more productive when they’re happier. Boost your productivity with these people management courses.
The aim of this People Management course is to increase your knowledge of workplace conflict and how to manage a situation, as well as relevant legislation.
The key points covered in this course are:
- The definition of workplace conflict
- Recognising conflict
- Dealing with confrontation
- Resolving conflict
- Seeking advice
